Support - Colortrac

Colortrac supplies SmartLF scanners, accessories and software through its international network of value-added distributors.

If you have a service or support requirement, in the first instance please contact your supplier.
Alternatively, please contact the authorised distributor for your country as listed here.
If you cannot obtain local support, or if there is no authorised distributor for your country, please complete this technical support contact form. Completing the form will only take a few minutes, and the information provided will enable us to help you as promptly as possible.
More user/distributor technical support can be found on our dedicated support site

Colortrac authorised distributors are trained to service and support Colortrac products and normally stock frequently used spare parts locally.

Spares support for discontinued products cannot be guaranteed and will depend on the scanner range, model and age.

Spare parts are normally available for a minimum period of five (5) years after volume production ends.

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Colortrac

SingleSensor Challenge

Prospective purchasers of wide format scanners have a choice between SingleSensor (CIS) based scanners and the (typically) more expensive CCD image sensor technology

This on-line 'Challenge' is a tool to help you find the right imaging technology for scanning your Large Format documents. The result is based on your selection of comparative image samples.

Take the 2 minute SingleSensor Challenge to see which imaging technology is the best-fit for your originals and application requirements, be they CAD, GIS, graphics, blueprints or photos.

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Continue

1. Select your typical document type

Blueprint, CAD or Photo

Blueprint/Copy

Blueprint/Copy

Document

CAD/GIS/MAP

CAD/GIS/MAP

Document

Graphics/Photo

Graphics/Photo

Document

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2. Select The Scanned Image You Prefer

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Blueprint / Copy

If you need to scan or copy Blueprint documents the Colortrac challenge will help you find the right scanner technology based on your own unique preferences.

A series of typical wide format document types will be displayed in sequence with two images shown side-by-side. One image scanned by SingleSensor and one by CCD.

Choose the image you prefer by clicking on the “Select” button underneath. If you cannot see a difference, you should select “No preference” in the middle bottom of the screen to continue.

Start the challenge

Example Image

Previous

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Finish

Document Size: 23" x 16"

Document Type: 1-bit adaptive bitonal

Document Format: 300dpi TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document Type: 1-bit adaptive bitonal

Document Format: 300dpi TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document Type: 1-bit adaptive bitonal

Document Format: 300dpi TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document Type: 1-bit adaptive bitonal

Document Format: 300dpi TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document Type: 1-bit adaptive bitonal

Document Format: 300dpi TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Newspaper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Newspaper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Newspaper

Select

No Preference

Select

2. Select The Scanned Image You Prefer

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CAD / GIS / MAP

If you need to scan CAD, GIS or MAP documents the Colortrac challenge will help you find the right scanner technology based on your own unique preferences.

A series of typical wide format document types will be displayed in sequence with two images shown side-by-side. One image scanned by SingleSensor and one by CCD.

Choose the image you prefer by clicking on the “Select” button underneath. If you cannot see a difference, you should select “No preference” in the middle bottom of the screen to continue.

Start the challenge

Example Image

Previous

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Finish

Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 23" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Paper
Document Size: 36" x 24"

Document type: Greyscale Scan

Document Format: 300dpi TIFF

Substrate: Clear Acrylic Film
Document Size: 24" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Photo paper
Document Size: 36" x 24"

Document type: Greyscale Scan

Document Format: 300dpi TIFF

Substrate: Clear Acrylic Film
Document Size: 24" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Photo Paper
Document Size: 36" x 24"

Document type: Greyscale Scan

Document Format: 300dpi TIFF

Substrate: Clear Acrylic Film
Document Size: 24" x 16"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Inkjet Photo Paper

Select

No Preference

Select

2. Select The Scanned Image You Prefer

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Graphics/Photo

If you need to scan graphic or photographic documents the Colortrac challenge will help you find the right scanner technology based on your own unique preferences.

A series of typical wide format document types will be displayed in sequence with two images shown side-by-side. One image scanned by SingleSensor and one by CCD.

Choose the image you prefer by clicking on the “Select” button underneath. If you cannot see a difference, you should select “No preference” in the middle bottom of the screen to continue.

Start the challenge

Example Image

Previous

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Finish

Document Size: 23" x 15"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Newspaper
Document Size: 23" x 15"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Newspaper
Document Size: 12" x 12"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Gloss Photo Paper
Document Size: 12" x 12"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Gloss Photo Paper
Document Size: 33" x 23"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Paper
Document Size: 12" x 15"

Document type: Full Color Scan

Document Format: 300dpi TIFF

Substrate: Polyester
Document Size: 33" x 23"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Paper
Document Size: 12" x 15"

Document type: Full Color Scan

Document Format: 300dpi TIFF

Substrate: Polyester
Document Size: 33" x 23"

Document type: Full Color Scan

Document Format: 300dpi sRGB TIFF

Substrate: Paper
Document Size: 12" x 15"

Document type: Full Color Scan

Document Format: 300dpi TIFF

Substrate: Polyester

Select

No Preference

Select

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You Have

Completed The Challenge

Now let us help you pick the perfect scanner for your needs

Your Preferred Wide Format Scanning Technology Is:

Find out More