Posted in Case Studies on August 12th, 2021
The bar is set high at ibml, an innovator in document scanners and intelligent information capture software. So when its business process outsourcing arm was presented with a multimillion-dollar conversion project, ibml wanted a set of large format scanners that could meet its tough standards — not just for the immediate project’s demands, but ones that could continue to power through any kind of document the team would throw its way, for years to come.
ibml selected the SmartLF SC 42-inch Colortrac scanners, as recommended by CA-based Paradigm Imaging Group. The multimillion-dollar conversion project needed to be completed in a short amount of time. All told, the project required eight scanners, which were in production around the clock.
“Many all-inclusive digital transformation projects have large format scanning needs and have to be completed in very stringent timeframes. Some projects are a year or more, while others are just a few weeks,” comments Erik Thimaras, Director of Conversion Services, ibml an continues:
“Simply put, without the Colortrac scanners added to our processing capabilities and imaging workflow, we would not have been able to complete the project effectively for our customers and profitably for ibml.”
The Colortrac scanners are deployed in the firm’s Business Process Outsourcing division, which provides remittance processing, healthcare revenue cycle management, disaster recovery document imaging, and general scanning and rescanning services. This includes indexing, data capture, back-file conversion, image and data archiving, conversion of film-based technology to digital format, and media destruction.
Exceeding client requirements
“Colortrac large format scanners enabled our company to quickly ramp up to accomplish multimillion-dollar high-volume document conversions while meeting — and exceeding — client requirements for turnaround and quality expectations,” Thimaras says.
“The scanners have proven to be reliable, durable, fast, accurate, and user-friendly. The TWAIN driver option integrates nicely with ibml Capture Suite software, allowing us to integrate the special documents into our scanning workflow.”
ibml uses its intelligent information capture software, ibml Capture Suite, to automate the processing of virtually any document, in any size, including specialty items such as books, engineering drawings, and ledgers.
“Accuracy, high quality, dependability, and speed are paramount for a service bureau. Our Colortrac scanners run five-days a week, 8 to 16 hours a day. Year after year, the scanners handle the workload well,” Thimaras says.
“Our workflow consists of both large format jobs and projects that are mostly letter-size, but have some oversized documents mixed in. We can use a combination of the Colortrac scanners and ibml scanners to process occasional large format documents in a collection. Thanks to the Colortrac scanners, we can accomplish these types of projects seamlessly and in a very cost-effective manner,” Thimaras adds.
Headquartered in Birmingham, Alabama, Imaging Business Machines L.L.C (ibml) is a global provider of high-volume intelligent information capture solutions operating in over 48 countries. ibml’s solutions transform paper documents into actionable data with increased efficiency and quality at reduced cost. ibml’s portfolio includes ibml FUSiON and ImageTracDS scanners and its ibml Capture Suite software, along with business process outsourcing services.
ibml’s solutions are used by a wide variety of service bureaus, outsourcing specialists, systems integrators, and end-user organizations, deployed in the most demanding document capture environments.
The company has a track record of customer success, with industry-leading customer retention rates of over 95% in banking, financial services, healthcare, government services, outsourcing, and more.